Lesezeit ca. 3 Min.

ENGLISH AT WORK: Dear Ken


Logo von Spotlight
Spotlight - epaper ⋅ Ausgabe 8/2018 vom 25.07.2018

Communication expert KEN TAYLOR answers your questions about business English. This month, he looks at the use of modern communication devices.


MEDIUM AUDIO PLUS

Any questions?

Send us your workrelated queries and win a book!

Artikelbild für den Artikel "ENGLISH AT WORK: Dear Ken" aus der Ausgabe 8/2018 von Spotlight. Dieses epaper sofort kaufen oder online lesen mit der Zeitschriften-Flatrate United Kiosk NEWS.

Bildquelle: Spotlight, Ausgabe 8/2018

KEN TAYLOR is a communication consultant and author of50 Ways to Improve Your Business English (Summertown). Contact: ktaylor868@aol.com


Dear Ken

I would like to know whether or not it’s important to own a modern smartphone these days. Do you think that I am also competitive when using a normal, old-school mobile phone? ...

Weiterlesen
epaper-Einzelheft 9,99€
NEWS Jetzt gratis testen
Bereits gekauft?Anmelden & Lesen
Leseprobe: Abdruck mit freundlicher Genehmigung von Spotlight. Alle Rechte vorbehalten.
Lesen Sie jetzt diesen Artikel und viele weitere spannende Reportagen, Interviews, Hintergrundberichte, Kommentare und mehr aus über 1050 Magazinen und Zeitungen. Mit der Zeitschriften-Flatrate NEWS von United Kiosk können Sie nicht nur in den aktuellen Ausgaben, sondern auch in Sonderheften und im umfassenden Archiv der Titel stöbern und nach Ihren Themen und Interessensgebieten suchen. Neben der großen Auswahl und dem einfachen Zugriff auf das aktuelle Wissen der Welt profitieren Sie unter anderem von diesen fünf Vorteilen:

  • Schwerpunkt auf deutschsprachige Magazine
  • Papier sparen & Umwelt schonen
  • Nur bei uns: Leselisten (wie Playlists)
  • Zertifizierte Sicherheit
  • Freundlicher Service
Erfahren Sie hier mehr über United Kiosk NEWS.

Mehr aus dieser Ausgabe

Titelbild der Ausgabe 8/2018 von AMERICAN LIFE: History then — and now. Zeitschriften als Abo oder epaper bei United Kiosk online kaufen.
AMERICAN LIFE: History then — and now
Titelbild der Ausgabe 8/2018 von PEGGY’S PLACE: You are what you eat!. Zeitschriften als Abo oder epaper bei United Kiosk online kaufen.
PEGGY’S PLACE: You are what you eat!
Titelbild der Ausgabe 8/2018 von BRITAIN TODAY: When in doubt, write it out. Zeitschriften als Abo oder epaper bei United Kiosk online kaufen.
BRITAIN TODAY: When in doubt, write it out
Titelbild der Ausgabe 8/2018 von TRAVEL: Summer in the city (that never sleeps). Zeitschriften als Abo oder epaper bei United Kiosk online kaufen.
TRAVEL: Summer in the city (that never sleeps)
Mehr Lesetipps
Blättern im Magazin
SPOKEN ENGLISH: Why don’t you try… ?
Vorheriger Artikel
SPOKEN ENGLISH: Why don’t you try… ?
THE BASICS: Easy English
Nächster Artikel
THE BASICS: Easy English
Mehr Lesetipps

I would like to know whether or not it’s important to own a modern smartphone these days. Do you think that I am also competitive when using a normal, old-school mobile phone?
I look forward to your answer.
Regards
Christian B.

Dear Christian

I’m not sure that I am the right person to answer your question about smartphones. My attitude to technology of this kind is based purely on practicality. Is the piece of equipment necessary for my work and practical and easy to use? I’m not of an age or in an industry where being highly fashionable is important! The advantage of a smartphone is, for me, simply function and portability.
However, I do believe that we need to think about how we use our phones in public places when anyone nearby might be able to overhear our conversations.
When you are calling from a place where you might be overheard, warn the person at the other end of the line about the situation. Do the same when you are taking a call. In this case, you can always suggest that you call back later.
If you are with someone, don’t forget to apologize before answering a call — and do the same afterwards, too. It’s simply good manners to do so.
All the best
Ken

Dear Ken

Do you have any tips about sending text messages in business? More and more people are texting me at work. I’d like to know what mistakes to avoid.
With best wishes
Heidi D.

Dear Heidi

Texting is certainly becoming increasingly more common in work situations. I have four simple rules that guide my approach:
• My first rule is to be both positive and polite. I write complete sentences and I put in politeness words and phrases, such as “please” and “thank you”. I don’t want the recipients to misinterpret the tone of my messages, which they can easily do if the message is quick, short and abbreviated. In fact, I rarely use abbreviations in business messages, especially if I’m writing to someone I don’t know. There is always the danger of leaving the recipient confused if they don’t know what your abbreviations stand for.
• My second rule is to avoid serious topics in text messages. Serious conversations should, preferably, take place face-to-face so that you can interact on a more personal level. Failing this, a phone call is the next best thing.
• My third rule is never to text last-minute changes or cancellations to someone. It’s very easy to miss a text message. To ensure my business partners get time-sensitive or important messages, I phone them.
• My final rule is to double-check the autocorrect. Modern smartphones are some times too “smart”, and the autocorrect feature can change the text without you noticing it — occasionally in an embarrassing way!
When texting in business, we are still representatives of our organization. We need to keep this in mind before we press the “send” button.
Regards
Ken

Send your questions about business English by e-mail with “Dear Ken” in the subject line to: language@spotlight-verlag.de Each month, I answer two questionsSpotlight readers have sent in. If one of them is your question, you’ll receive a copy of my book:Dear Ken… 101 answers to your questions about business English. So don’t forget to add your postal address.


Foto: Gert Krautbauer